Returns & Exchanges

At ArkivMusic, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may return unopened items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service support team with your order number and the details of the items you wish to return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring that all discs, booklets, and cases are included and securely protected for transit.

• 3.
  Ship the Items

  Affix the provided return label or address the package to our distribution center, ensuring you use a trackable shipping method for your protection.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your requested exchange within 5-7 business days.